One subscription. Pay it once and it covers ePostcode, eSortcode, ePayment and eValidate.
The Enterprise SLA is an Etellect agreement, not a separate contract on each product. One subscription in force covers the Etellect services. It is valid for the Etellect Group products named on this page.
The price is £99 + VAT per month, or £990 + VAT per year. The annual price is ten times the monthly fee, which is two months free. Usage on the services is still charged at the published unit rate for each check or transaction. With the SLA in force, that usage can be billed monthly in arrears on 30-day invoice terms, instead of a prepaid balance.
The standard service remains available without this add-on. Standard accounts run on shared infrastructure, with a 99.9% uptime target, support in business hours, and no service credits.
Price
The same fee covers every service below. Prices exclude VAT at 20%.
£99 + VAT
per month
£990 + VAT
per year, paid in advance. Save £198 against paying monthly. Equivalent to £82.50 + VAT a month.
Coverage
The reliability and the billing terms are the same. A few services are only switched on while the SLA is in force.
UK postcode and address lookup. The SLA is an add-on to any credit pack, and it is required for invoice billing and monthly billing in arrears.
Bank validation and modulus checking, with 100% uptime on that modulus service. The Confirmation of Payee web service is available only with this agreement. A BACS bureau is included, for submitting direct debits to the BACS network. The customer verifies that the account information matches the bank account, and completes full KYC when signing a person up to pay or receive money through BACS. The bureau is not for resale. EISCD extracts stay on standard terms. FCA supplier onboarding assistance is included.
Required to use open banking and e-invoicing. It includes the free BACS submission software, on the same terms as eSortcode: submit direct debits to the BACS network, verify that the account information matches the bank account, and complete full KYC when signing a person up to pay or receive money through BACS. The software is not for resale. BACS transaction rates and cards remain available on standard terms. The uptime commitment covers ePayment infrastructure: the APIs, bureau processing, the card gateway, open banking initiation, and e-invoice issue and receipt on Etellect's side. It does not cover the payer's bank, Pay.UK, the card schemes, or a buyer's Peppol Access Point. Scheme rates are billed on top at the published unit prices.
Postcode lookup, bank modulus and Confirmation of Payee, card validation, identity, Companies House, KYC Workflow, email, mobile and OTP SMS. The Confirmation of Payee web service can be used only with this agreement. For Confirmation of Payee and card scheme checks, the guarantee covers eValidate infrastructure, not the bank, the card network, or a third-party registry. EISCD file extracts are not an eValidate service.
Included
A contractual uptime commitment on Etellect infrastructure, with service credits if the month falls short.
Separate servers and API endpoints, isolated from standard traffic, with automatic failover and a backup DNS endpoint.
A direct line to senior engineers. Critical issues have a 15-minute response target, every day of the year. Standard support is business hours, with a four-hour response.
One contact who knows the account. The annual subscription includes quarterly reviews.
Real-time monitoring and alerts. On eValidate, request logs are kept for up to 12 months, against 90 days on the standard service.
Usage billed after the month, on 30-day terms. The SLA fee is billed separately from usage.
Compare
| Feature | Standard | Enterprise SLA |
|---|---|---|
| Uptime | 99.9% target | 100% guarantee |
| Infrastructure | Shared | Duplicated |
| API endpoints | Standard | Additional |
| Support | Business hours, 4 hours | 24/7, 15 minutes |
| Usage billing | Prepaid | Monthly in arrears |
| Payment terms | Prepaid | 30-day invoice |
| Service credits | None | 10% to 100% of the subscription and that month's usage |
| Account manager | No | Named contact |
Service credits are only for an active Enterprise SLA. Uptime is measured in the calendar month. The credit is the stated percentage of both the £99 + VAT monthly subscription and the usage charges in the month of the outage, and it is applied to the next invoice.
| Monthly uptime | Service credit |
|---|---|
| 99.5% to 99.89% | 10% |
| 99.0% to 99.49% | 25% |
| 95.0% to 98.99% | 50% |
| Below 95.0% | 100% |
The full credit procedure sits in the product terms: ePostcode, eSortcode, ePayment and eValidate.
The 100% commitment is Etellect's infrastructure. It does not cover the payer's bank, Pay.UK, a card scheme, a buyer's Peppol Access Point, Royal Mail, or Companies House. A Confirmation of Payee or card result still depends on the provider that holds the account or the card.
One subscription for ePostcode, eSortcode, ePayment and eValidate. £99 + VAT a month, or £990 + VAT a year.
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