Etellect is delighted to announce that we have been awarded ISO 9001 certification, an internationally recognised standard that ensures our quality management system helps us deliver to the needs and requirements of our customers.
Our decision to work towards ISO 9001 accreditation demonstrates our commitment to providing a high-quality and consistent service to our clients and our ongoing investment in technology and process. To become ISO 9001 compliant, Etellect underwent a series of audits with BSI (www.bsigroup.com) that included quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformance to the quality management standard.
Etellect’s Business Director, Julia Lavelle said “The Etellect team provide the best possible customer service and technical solutions for our clients. I am extremely proud of the team for attaining this certification and it shows we are dedicated to constant improvement for our customers. Achieving and maintaining an ISO 9001 accreditation ensures we have the processes and systems in place for this.
We would also like to thank HR Services Scotland (www.hrservicesscotland.co.uk) for their involvement in our certification, this achievement would not have been possible without the support of HR Services Scotland, who helped us to define and implement our ISO management systems in order to achieve ISO9001 accreditation”.